Communications

 

The Acushnet Police Dispatch is a state-of-the-art law enforcement/public safety communications center.  Dispatch is operated by a team of highly trained and certified staff.  It not only receives 9-1-1 calls, but also coordinates emergency and non-emergency radio and telephone  communications for law enforcement, ambulance and fire and rescue emergencies for the Town of Acushnet.

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The Dispatch is equipped with two emergency consoles which allow the Acushnet Police to have a vital link between our community and emergency responders.  It is the job of these men and women to field calls for help and initiate the proper resources. With the implementation of Emergency Medical Dispatch (EMD), all dispatchers are now able to give pre-arrival instructions to callers suffering from any medical emergency.

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Our Dispatchers are dedicated to the service of the community and work hard to be there for you when you need us the most.  When you call, try to remain calm and speak clearly.  It is very important for us to get the correct information to determine the best way to assist you so speaking clearly is a very important element.  Listen - our dispatchers are trained to ask pertinent questions to assist with determining the correct response for your situation; listening and answering our questions assists us in providing quick and accurate information needed in getting our responders to you as quickly as possible. It may appear as a delay, but these questions are essential to the safety of our responders and will not cause delay to the response. While the dispatcher is entering the information into the call they are also sending responders while updating them with the information you provide.  Please stay on the line if asked to and help us update our responders with any changes you provide.

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Remember, the dispatcher’s questions are important to get the right kind of help to you quickly.  Be prepared to follow any instructions they give you.  Finally, do not hang up until the dispatcher instructs you to.

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